Frequently Asked Questions
Everything you need to know about our products and services.
What is the standard shipping time for orders within Canada?
We typically process orders within 1-2 business days. Standard shipping across Canada generally takes 3-7 business days depending on your province.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, some items like face masks are final sale.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications for the best fit.
Are the materials used in your clothing ethically sourced?
Yes, we prioritize sustainable and ethical manufacturing. Our apparel is produced in facilities that adhere to fair labor practices and utilize high-quality, durable fabrics.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.